Shipping + Return Policies
We believe your products should arrive exactly as intended. Every order is packed with care, intention, and attention to detail. Our fulfillment process is designed to protect the integrity of professional skincare, ensuring formulas arrive fresh, secure, and ready for use.
To further support a seamless delivery experience, we offer Route Protection at checkout. This optional coverage safeguards your order against loss, damage, or theft during transit, allowing us to quickly resolve any shipping issues with minimal disruption. while we work closely with trusted carriers, route protection gives you added peace of mind from the moment your package leaves our hands to the moment it reaches yours.
Your trust matters to us — and every shipment reflects our commitment to quality and care.
Due to the professional nature of our products and our commitment to strict quality control standards, all sales are final. We are unable to accept returns or exchanges once an order has been processed. This policy ensures the integrity, safety, and freshness of every product we ship.
Shipping costs are calculated at checkout and are based on order weight and destination. We ship via standard carriers and always select reliable shipping methods to ensure your products arrive safely.
Yes. Complimentary shipping is available on orders of $350 or more (before tax). Free shipping can be selected as a shipping method at checkout when the order threshold is met.
Orders are processed and shipped promptly from our fulfillment center. Once a package leaves our facility, delivery timelines are determined by the carrier. Due to recent variability in shipping services, transit times may fluctuate. While delivery speed is outside of our control, we take great care to ensure all orders are packed and shipped efficiently and on time.
Yes, we offer drop shipping on retail items. Eligible products will indicate drop shipping availability on the product page. Simply add this item to your cart, and drop shipping will be applied.
Yes, we also currently ship to Canada. Shipping rates and delivery timelines are calculated at checkout.
Once your order has shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment throughout delivery.
Please begin by reviewing your tracking information and checking your delivery location thoroughly. If the package cannot be located, we recommend contacting your local post office or carrier directly, as they can provide the most accurate delivery details.
We may also recommend adding Route Protection to your order.
Every order is packed meticulously to ensure safe transit. However, once a package leaves our facility, it is no longer within our control. For this reason, we offer Route Protection at checkout.
If Route Protection was added to your order, any loss or damage incurred during transit will be handled directly through Route Protection. They will guide you through the claims and resolution process.
Orders placed without Route Protection are not eligible for loss or damage claims.